There was a problem, delivery delay of 4 days... and that's serious, after all, delivery was planned for March 8...
Probably, to avoid such problems altogether, you need to contact the customer immediately, call the phone at the very moment the problem arises, and not send a message in the evening when it was already impossible to deliver... that is, there is a problem - call the customer immediately! Only this way! And no other!
And the photo, I asked for a photo of the bouquet, the card... so far there is none, I really asked for it to be, but I was told that photos are not taken on holidays, but since the delivery was made not on a holiday, therefore there is a photo, please be sure to send it to my email:
[email protected]
Order number: 200299.
Although I am not satisfied with your work, and I want you to improve the quality of service, to be more responsible for each! each order! (I have not yet seen what bouquet was given, and I will only see it from you...). Next time I will contact you, and everything should be done in the best way! (the assortment and convenience of the site inspire confidence...)
Roma rated the service:
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UFL response
Good afternoon, Roman! On March 8, the recipient was not in the city, so we agreed to deliver as soon as she returned. We informed you about this in a timely manner on March 8. In the following days, the recipient did not answer phone calls, and we delivered the bouquet as soon as the delivery was agreed with the recipient. Our operators informed you in time. We will request a photo of the bouquet from the florist and send it as soon as we receive it. Thank you for your feedback.