Birthday
HydrangeasМихаил
I am not satisfied with the order execution not because the operator forgot to calculate correctly. When I placed the second order (136215) on your website, I lost connection. Before disconnecting, I wrote the delivery time and date and chose the card text. When the connection returned, I saw an email from you. The email offered to continue the order. Following the link, I realized it was impossible to complete the order myself. I went to your chat. The operator added the exact address and phone. I live in the Far East, in Khabarovsk. And you know this. The time difference is 9 hours. Your email about the order time change I read together with the order completion email. But HOW did the order date change in the new order and WHERE did the card go? This is unpleasant. It's clear the first order was for the child's St. Nicholas Day and the second order was a New Year's gift (this is about logic). So give yourself an objective assessment. About "did not calculate the delivery cost without flowers," I can send you correspondence with the operator where I clarified the price for a long time and at the end he confirmed that "THE PRICE FOR TWO ORDERS, INCLUDING DELIVERY, IS 940 RUBLES." Respectfully, Mikhail.
Mikhail rated the service:
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Mikhail rated the service:
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UFL response
Mikhail, thank you for the review. Please help us understand the situation as I do not quite understand you. The first order 136215 was placed for the 17th with time from 0-0, you received a message only that we changed the time from 10-20.00, that is, we did not change the date, only the time. The card was not specified in the order. The second order 136095 is for the 19th and will be delivered tomorrow. As I understand, you wanted to deliver the first order on another date. After placing the order, you receive a confirmation message with information, and details are also in your personal account. We apologize for the misunderstanding. Regards,
Katerina
