Birthday
HydrangeasАнна
Thank you to all the company employees! The roses I ordered on 06.03 are still fresh! Excellent service! I recommend to everyone.
UFL response
Anna, thank you for your order and review. We are very pleased. We hope for further cooperation.
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Flower delivery reviews in Kyiv — Page 21
Published reviews: 581
Published delivery reviews for this city, including archived reviews.
Каламкас
Hello, I previously wrote a review that I was not satisfied with the service provided by your company and that you forgot to include a card, after which a manager called me back and as an apology offered to make another delivery at the company's expense. This is very pleasing, the company immediately took measures to correct its mistakes and kindly offered options to resolve the situation. Thank you very much for the feedback and for valuing every client. We will continue to use your company's services and hope this does not happen again!
UFL response
Thank you for your review. We apologize again for the situation. We hope not to repeat such mistakes in the future.
Мария
Thank you for fulfilling the order!!
You are the best)
You are the best)
UFL response
Maria, our company strives to work for results. Thank you for the review!
Назар К.
Thank you for the excellent service!
UFL response
Thank you for your review. We wish you a good evening and mood!
Мелания
I was dissatisfied with the service, unfortunately!
UFL response
Melania, thank you for your review. Please specify what exactly you were dissatisfied with so that we can improve our service.
We will be glad to receive your response at our email - [email protected]
Владимир
The delivery went well, my wife really liked the bouquet. You are great.
UFL response
Thank you for using our company's services.
Артём
Delivered on time, convenient payment, competent manager, flowers in the bouquet are fresh. I recommend!
UFL response
Artem, thank you for your order. We wish you a good day and mood!
Юлия
I want to express my huge gratitude to the entire team for the positive emotions! Thank you)
UFL response
Yulia, we are glad that you were satisfied!
Александр
Thank you for the good service
UFL response
Alexander, thank you for using our company's services.
Алексей
I used this company's services for the second time and am completely disappointed!
I ordered delivery for Valentine's Day. Here's what I didn't like:
1. The operators were confused, sometimes they saw my payment, sometimes not. In the end, they rescheduled the delivery without any apologies. Well, okay.
2. I did not leave the recipient's phone number in the application (wanted to make a surprise). But they still found it somewhere! And two hours before, they called and informed her that there would be a flower delivery and when the courier would arrive!!! I am beyond outraged! Why even have an order form if they don't follow it?!
3. They ask to take a photo upon delivery - they forgot!
4. The first time the courier came (in an official shirt, polite), but this time just a man at the door handed over the flowers without any words at all!!!
In general, I will not use your services anymore! Because of them, the surprise did not happen.
I ordered delivery for Valentine's Day. Here's what I didn't like:
1. The operators were confused, sometimes they saw my payment, sometimes not. In the end, they rescheduled the delivery without any apologies. Well, okay.
2. I did not leave the recipient's phone number in the application (wanted to make a surprise). But they still found it somewhere! And two hours before, they called and informed her that there would be a flower delivery and when the courier would arrive!!! I am beyond outraged! Why even have an order form if they don't follow it?!
3. They ask to take a photo upon delivery - they forgot!
4. The first time the courier came (in an official shirt, polite), but this time just a man at the door handed over the flowers without any words at all!!!
In general, I will not use your services anymore! Because of them, the surprise did not happen.
UFL response
Alexey, we are very sorry that you were dissatisfied with the order fulfillment.
The "Photo at the moment of delivery" service on February 13, 14, 15 and March 7, 8, 9 is not performed due to the high workload of couriers. The courier reserves the right to call the recipient if there are any difficulties with delivery to the address specified in the order. On these delivery days, "surprise" deliveries are not performed.
We value you as our regular customer very much.
Николай
I have used the company's services more than once and am very satisfied. You can always choose not only the perfect bouquet for any occasion but also be sure that the order will arrive on time and all wishes will be taken into account. I would especially like to note the work of the couriers and their professional approach to the matter. Extremely satisfied with everything)))
UFL response
Nikolay, we are very pleased that you were satisfied with our company's services. We wish you a good day!
Игорь
I have been using the service for six months. Very friendly staff, a wide selection of bouquets and gifts. Delivery is always on time. And most importantly - the emotions that people feel when receiving these gifts. It's great! Thank you!
UFL response
Igor, it's very pleasant to hear such warm words. We will be happy to fulfill your next order.
Егор
Thank you, excellent service, they called to clarify details, delivered on time. The recipient is happy ;)
UFL response
Egor, we are very glad that the surprise was successful, and both you and the recipient were satisfied with our work.
ПосетительСергей
Of course, I am grateful, but!!! Judging by the photo, you replaced one bouquet with another. In any case, thank you! Keep bringing joy.
UFL response
Sergey, thank you for your feedback.
Сергей
Thank you for the completed order. I think I have at least one chance out of a hundred for forgiveness.
UFL response
Sergey, thank you for the review. We strive to fulfill our clients' orders at the highest level. We are glad that you use our service. Stay with us.
Коршиков Д.
They work terribly. And this was not my first order. On 13.02 at 18:30 I ordered a bouquet "Monroe" with exact delivery time on 14.02 from 9:00 to 16:00. The manager called me and said I incorrectly specified the recipient. I changed the order details. I chose payment by "Privatbank" card. After that, no one contacted me. At 22:30 I received an SMS with the card number and immediately paid. Today at 13:30 I called to check the order status and found out they cannot deliver on time, although I paid for exact delivery, and they don't have flowers for my bouquet. The store management speaks dismissively and cannot solve the problem. They let me down!
UFL response
Dmitry, thank you for your review. Our website states that after payment you need to inform the manager or send a copy of the receipt to our email. Unfortunately, we did not receive this information. At the time you informed us of the payment, lilies were already out of stock. We are very sorry you are dissatisfied and that none of the proposed solutions suited you.
Виктория
Using SendFlowers.ua services for the second time
At first, I was afraid to order from abroad. But everything went very well. Moreover, I received excellent service that amazed me. All answers to my questions, help with payment, callbacks from a representative. Well done guys!!! Thank you! Everything is top-notch! I now recommend you to everyone. I am very happy. And my loved ones who received flowers and gifts are also delighted. Thanks again.
At first, I was afraid to order from abroad. But everything went very well. Moreover, I received excellent service that amazed me. All answers to my questions, help with payment, callbacks from a representative. Well done guys!!! Thank you! Everything is top-notch! I now recommend you to everyone. I am very happy. And my loved ones who received flowers and gifts are also delighted. Thanks again.
UFL response
Victoria, thank you for your review. We are glad to strive for you and your loved ones. We look forward to new orders.
Виктор
Your team is, as always, "on top". Thank you
UFL response
Victor, thank you for the review. We are glad that you stay with us. We look forward to your new orders.
Ирина
Many thanks to manager Nadezhda, who handled my order very carefully and conscientiously.
UFL response
Irina, thank you for your review. We are grateful that you use our service. We look forward to new orders.
Ольга
Thank you for the excellent work!
UFL response
Olga, we are glad to fulfill your orders at the highest level. Stay with us.
📍 Pickup · Kyiv
📍 Address:
Киев, Константиновская 56а
📞 Telephone:
+38 044 390 9090
✉️ E-mail:
[email protected]
🕘 Mon-Sun:
8:00-21:00
Kyiv
— free delivery by courier (from 09:00 to 21:00)
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