Birthday
HydrangeasVictoria L.
Extremely disorganized! Terrible service! I will not recommend to anyone!
1. I made two orders (879-7316 and 9933-7316) to Mariupol a day before the holiday. They called in the evening of March 8 and said that the flowers I chose were not available - they were replaced.
2. The website states delivery hours from 08:00 to 22:00. The recipients stayed home all day on the holiday waiting for flowers. No one warned them about a possible delay. At 22:00 a girl-manager calls and says "We will not deliver to you today, wait for tomorrow." She did not even apologize for such inconvenience. We asked to deliver today anyway, the girl-manager reluctantly said "Well, if you are not sleeping, we will bring it." Thanks for such a favor, SendFlowers, since we just paid you money for your "services"... They delivered at 23:15...!!! The recipients have to get up for work at 5 am. They sat all day on the holiday. Thanks for ruining the mood of two families!!!
3. In February, we ordered flowers to Mariupol, also delivered after 21:00... Another girl-manager called "Are you home? Well, wait." Sorry... very friendly. Who are you anyway and why should I wait for you? Are clients not served at other hours? And where does so much rudeness come from?
The only thanks to the courier who still delivered. He took the blame and apologized for everyone...
It is now March 9, midday, and order 9933-7316 still has not changed status "Accepted for execution".
1. I made two orders (879-7316 and 9933-7316) to Mariupol a day before the holiday. They called in the evening of March 8 and said that the flowers I chose were not available - they were replaced.
2. The website states delivery hours from 08:00 to 22:00. The recipients stayed home all day on the holiday waiting for flowers. No one warned them about a possible delay. At 22:00 a girl-manager calls and says "We will not deliver to you today, wait for tomorrow." She did not even apologize for such inconvenience. We asked to deliver today anyway, the girl-manager reluctantly said "Well, if you are not sleeping, we will bring it." Thanks for such a favor, SendFlowers, since we just paid you money for your "services"... They delivered at 23:15...!!! The recipients have to get up for work at 5 am. They sat all day on the holiday. Thanks for ruining the mood of two families!!!
3. In February, we ordered flowers to Mariupol, also delivered after 21:00... Another girl-manager called "Are you home? Well, wait." Sorry... very friendly. Who are you anyway and why should I wait for you? Are clients not served at other hours? And where does so much rudeness come from?
The only thanks to the courier who still delivered. He took the blame and apologized for everyone...
It is now March 9, midday, and order 9933-7316 still has not changed status "Accepted for execution".
UFL response
Hello, Victoria. We are very sorry that you were dissatisfied with the execution of your order. We apologize again for not being able to deliver the flowers on time and without delays. Unfortunately, our partners in Mariupol could not cope with the huge load. During the holiday and such a large number of orders, florists and managers had to postpone delivery to the 9th and later. Thank you for understanding this situation.
