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HydrangeasЛюдмила
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Flower delivery reviews in Sanfrancisco
Published reviews: 8
Published delivery reviews for this city, including archived reviews.
Людмила
Elena
Dear manager! Every time I placed an order, I was called back and everything was clarified! And I can read! And I know the assortment of flowers in San Francisco, I myself composed winter arrangements from them. But the bouquet was not in white tones, but colorful and spring-like. I wish I had saved the photo. But what upset me was the approach at this stage when I wanted to order a bouquet now. But after talking to you, the desire disappeared, despite the accumulated points. Stop blaming customers and better work on yourselves!!!!
UFL response
Elena, we are not trying to blame you. We only informed you that for this ordered bouquet only the color was specified exactly, and the composition and design could differ. But if the bouquet was not in white tones, you could have contacted us immediately and we would have tried to resolve the situation with the florist in your favor. We received your review only after 8 months and cannot respond properly to your complaint due to the statute of limitations, as we cannot re-verify the actual situation with the delivered bouquet.
Elena
Really outraged!! The information does not correspond to reality! The manager called and made offers, but when it came to the order, everything was canceled. The calculator during order processing calculated 160 UAH more. In previous orders, bouquets did not match the photos at all + delivery was not at the specified time without a call! Unprofessional and customers are not valued. Sad.
UFL response
Hello, Elena. We found your January order. You chose a mix bouquet of seasonal flowers in white tones. This meant that the bouquet is formed by the florist according to his taste from fresh flowers available at that time. Therefore, the bouquet may not only be non-identical but also differ in shape and design. This information is specified for this bouquet. To avoid such situations, please read all bouquet characteristics or contact our operator to clarify details. Unfortunately, we cannot verify your other complaints about the website and florist as a lot of time has passed since delivery. All complaints are accepted within 2-3 days from the delivery date. We are very sorry that you were dissatisfied with our service.
Стелла
Ирина
Elena
Overall, I was satisfied: responsive and attentive girls, the manager. But there were unpleasant moments: no one contacted the bouquet recipient, the bouquet did not correspond to the order at all. Except for the roses, everything else in the bouquet was replaced, even the color scheme was different. Although the manager said the day before that there were no problems with the components. Of course, I will use your services again, but I would like to avoid such surprises. Thank you.
UFL response
Thank you, Elena, we will strive to work at a higher level. We will try to take all your comments into account. Have a good day.
Юрий
📍 Pickup · San Francisco
📍 Address:
San Francisco
📞 Telephone:
+380 68 390 9090
✉️ E-mail:
[email protected]
🕘 Mon-Sun:
8:00-21:00
San Francisco
— Courier delivery
391 грн
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(20193)
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