Birthday
HydrangeasSergey
Very beautiful bouquet. Sincerely thank you, my mother really liked it, which is the main thing.
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Flower delivery reviews in Sumi
Published reviews: 117
Published delivery reviews for this city, including archived reviews.
Алина
My boyfriend ordered me a bouquet yesterday, it's still not here. They don't answer the phone, impossible to contact. I paid almost two and a half thousand, that's not a small amount. If there is no refund or bouquet by the end of the day, we will file a police report.
UFL response
Hello! Please provide your order number and a manager will contact you to resolve the situation. The hotline is overloaded these days, we apologize, we will definitely resolve this issue in your favor.
Алина
My boyfriend ordered me a bouquet yesterday, it's still not here. No one answers the phone, impossible to contact. We paid two and a half thousand. That's not a small amount. If there is no refund or bouquet. We
UFL response
Hello, Alina! Please provide your order number and a manager will contact you to resolve the situation. The hotline is overloaded these days, we apologize, we will definitely resolve this issue in your favor.
Артур
Arthur rated the service:
Nataliya
Well done! Thank you very much!
Nataliya rated the service:
I am ready to use your company's services in the future!
Nataliya rated the service:
I am ready to use your company's services in the future!
Oleksandr
The flowers wilted in three days.
UFL response
Good afternoon, Alexander. Thank you for your message. We checked with the florist about the situation; the fresh flower delivery was on September 11, and the flowers were kept in the refrigerator all the time. According to delivery conditions, we guarantee the freshness of flowers for 3-5 days from the delivery date. But even if the flowers are delivered in good quality, they require daily care: changing the water in the vase and trimming the rose stems by 1-1.5 cm every day. Unfortunately, after delivery, we cannot control the further conditions of flower care. Perhaps this contributed to the roses lasting only three days.
Ольга
Everything is excellent! Thank you!
Olga appreciated the service:
Olga appreciated the service:
Ирина
Thank you, I really liked everything!
Irina rated the service:
Irina rated the service:
UFL response
Good afternoon, Irina! We are glad that you are satisfied with the order fulfillment. We are happy to deliver your orders and delight you and your loved ones!
Виктория
I ordered a bouquet of Dutch meter-long roses. I paid everything in advance. In the end, small roses arrived! I'm shocked!!! I regularly order in Kyiv and always receive gorgeous bouquets, but in Sumy I ordered for the first time and ended up with complete "junk." I do not recommend it.
UFL response
Hello Victoria. A manager has already contacted you and you have discussed everything. We apologize to you.
Иван К.
Ivan Kashaba rated the service:
Alberto
Alberto rated the service:
Юлия
Oh, thank you! Such a good photo, I will definitely order something else from you :) You are so great and work so quickly!
UFL response
Yulia, thank you for your review and for appreciating our work! We will be happy to fulfill your future orders and delight you and your loved ones!
Jakhangir
Everything is super! Thank you very much for the service!
Jakhangir appreciated the service:
Jakhangir appreciated the service:
UFL response
Thank you very much for using our company's services.
We will be glad to see you among our regular customers!
Sincerely, Maria
Ирина
The delivery was timely and the flowers were fresh. The gift was a success. Special thanks to the operator Maria for her patience and help. Wishing you successful work.
UFL response
Thank you very much, Irina, for your wonderful review! We will be happy to fulfill your orders in the future!
Sergey
Manager's work competence - 0
Florist's work bouquet beauty - 4
Freshness of flowers purchasing department - 3
Courier's work punctuality, politeness - 0
Website convenience assortment, convenience - 1
BAD! I will not order from you anymore!
Manager Oksana does not know and should not work with people!
Sergey rated the service:
Florist's work bouquet beauty - 4
Freshness of flowers purchasing department - 3
Courier's work punctuality, politeness - 0
Website convenience assortment, convenience - 1
BAD! I will not order from you anymore!
Manager Oksana does not know and should not work with people!
Sergey rated the service:
Вера
I requested delivery at 13:00, paid for it, but the order was delivered 10 minutes late. The wreath, priced at 8800, should be of better quality, it did not match the picture, it started to fall apart on the way to the cemetery, and the carrying distance was about 15 meters. Disappointed and not justified, I cannot recommend to anyone, on the contrary, I want to write on social media so people don't waste huge money on something that does not correspond to what was stated.
Vera rated the service:
Vera rated the service:
UFL response
Hello! Our manager has already contacted you to resolve this situation. We apologize for the poor quality of the order. We hope you were satisfied with the compensation options offered.
Александр
The courier (taxi driver) simply handed the bouquet to a person who introduced himself from apartment 53... I wanted the delivery to be made directly to the person whose celebration it is and at least with a minimal congratulation and a smile!
Alexander rated the service:
Alexander rated the service:
UFL response
Alexander, thank you for the review! We will definitely find out why the order was not handed directly to the recipient. We apologize for the courier's inappropriate behavior. We hope that in the future we can fulfill the order flawlessly!
Adele
Adele оценил(ла) сервис:
Inna
There were problems with your website, but everything was resolved! Thanks again!
Inna rated the service:
Inna rated the service:
UFL response
Thank you for your message, we will try to make our website more convenient for you so that there are no difficulties in the future. Have a good day!
Rita
Rita appreciated the service:
📍 Pickup · Sumy
Sumy
— Courier delivery
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