Birthday
HydrangeasСергей
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Flower delivery reviews in Sumi — Page 3
Published reviews: 117
Published delivery reviews for this city, including archived reviews.
Lena
Lena rated the service:
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Николай А.
1) The managers who took the order - no complaints: everything was quite prompt and clear. But the confirmation of the order delivery took a whole day! In the end, I had to call the company's office myself in the evening, and the "evening support" manager could only say "the order is with the courier, call back in the morning." As a result, the surprise was spoiled: we had to hint to the recipient to find out if the bouquet was delivered.
2) Why didn't the courier immediately report that the order was delivered?! And where is the photo of the moment the order was received? I never received it!
3) I cannot rate the freshness of the flowers and the florist's work: the photo of the moment of receipt was paid for but never sent to me.
4) Website. I understand there may be a minimum number of flowers in a bouquet. But the website does not allow combinations like 16+1 (1 is less than that minimum).
Nikolay Alekseev rated the service:
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2) Why didn't the courier immediately report that the order was delivered?! And where is the photo of the moment the order was received? I never received it!
3) I cannot rate the freshness of the flowers and the florist's work: the photo of the moment of receipt was paid for but never sent to me.
4) Website. I understand there may be a minimum number of flowers in a bouquet. But the website does not allow combinations like 16+1 (1 is less than that minimum).
Nikolay Alekseev rated the service:
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UFL response
Good afternoon, Nikolay.
Thank you for your review.
We are very sorry that you were dissatisfied with our service.
We apologize for the untimely notification of delivery. The florist maintains contact with the courier in every city without exception. Florists do not work around the clock and need rest, and since the delivery time was in the evening, the delivery report could only be sent the next day.
The photo at the moment of delivery was sent to you; we hope the quality of the bouquet pleases you.
You can order several flower items specifying the required quantity, and when placing the order, in the comments field, provide any information that will help us fulfill your order as best as possible, including how you would like your bouquet to look (which you did).
Once again, we apologize and hope for your understanding.
Rolands A.
Rolands Armusevics rated the service:
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Rolands A.
Thank you for the service and the very pleasant emotions!
UFL response
Thank you for your review and for the high rating of our work!
Артём
Everything is great, only the courier was 10-15 minutes late.
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UFL response
Thank you, Artyom, for bringing this to our attention. Your feedback is very important to us, and we will do everything possible to ensure this does not happen again.
Руслана
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Валерия
Валерия rated the service:
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Ольга
Hello! Why are the fruits not on a tray, but on some kind of cardboard from under eggs? For such money, you could have taken a more conscientious approach to the design! It was embarrassing in front of the recipient!
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Денис
Everything was super. Thank you very much. I recommend.
UFL response
Denis, thank you for using our company's services!
Игорь
Игорь rated the service:
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Александр
Everything is fine
UFL response
Alexander, thank you for the review and the order
Elena
Thank you very much for providing such services!
Everything was done punctually, politely, and with quality.
Mom is just delighted!
Sincerely, Elena
p.s. the florist should pay attention to the wrapping paper for the bouquet. In our case, the material was inappropriate and somewhat spoiled the beauty of the flowers.
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I am ready to use your company's services in the future!
Everything was done punctually, politely, and with quality.
Mom is just delighted!
Sincerely, Elena
p.s. the florist should pay attention to the wrapping paper for the bouquet. In our case, the material was inappropriate and somewhat spoiled the beauty of the flowers.
Elena rated the service:
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I am ready to use your company's services in the future!
UFL response
Elena, thank you for the information, we will advise the florist to choose the packaging more carefully. All the best to you and your mom!
Artem
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Олег
Олег rated the service:
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Ольга
Thank you so much! Everyone is happy! You have a very cool organization, you bring joy to people! I will recommend you to everyone!
Olga rated the service:
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I am ready to use your company's services in the future!
Olga rated the service:
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I am ready to use your company's services in the future!
UFL response
Hello, Olga! What a joy that you are satisfied! Thank you for your review, we look forward to cooperating with you and your loved ones in the future!
Ольга
As for freshness, I have not contacted the recipient yet! But I am 100% sure that everything is excellent! You have done a great job, you have a great, coordinated team! Thank you very much! Olga.
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UFL response
Dear Olga, thank you for your message on our website. We are very glad that we were able to deliver everything on time and make the recipient happy!
Анна
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Алексей
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Елена
Good job!
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I am ready to recommend your company
Elena rated the service:
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I am ready to recommend your company
UFL response
Elena, thank you for your review! We will be glad to receive new orders from you.
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