I have been a regular customer for over a year. However, this is the first time that I have felt co...
I have been a regular customer for over a year. However, this is the first time that I have felt compelled to provide direct feedback about my order. It was nearing Valentine’s Day, so I wanted to get flowers for my fiancee. Well, her mother was just released from the hospital into the care of my fiancee (after surgery), so I wanted to get her a recovery bouquet, as well. That would have left my fiancee’s beautiful daughter as the only one in the home not receiving flowers; and of course, that is unthinkable! Even thought I have an established account with UFL, I did not know how to place a single order for three bouquets to three women with three messages. So, I used the 24-hour/7-day chat capability to get help. The agent that assisted me was professional, capable, and wonderfully patient and helpful - she even helped me with my grammar (as I am just learning the local language). The flowers were delivered on time and as beautiful as ever! It is a pleasure doing business with UFL and they will continue to get my patronage. My agent is an asset to the company. If I weren’t engaged to be married, I would buy her flowers just as a thank you for her help!
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Robert, thanks for Your review! We are very grateful for Your words. We are glad that You were satisfied with our service. We will try not to disappoint You in the future.