Birthday
HydrangeasOlga E.
Very beautiful bouquet! :0)
But! Slightly earlier than ordered!
Thank you!
But! Slightly earlier than ordered!
Thank you!
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Flower delivery reviews in Kyiv — Page 28
Published reviews: 581
Published delivery reviews for this city, including archived reviews.
Дарья
Thank you so much for your responsiveness and promptness. Special thanks to Vera and Elena, who helped place the order and accommodated my wishes. The rose was delivered on time. My friend is delighted and very surprised. After all, I am in Israel and she is in Kiev. But the long-lasting rose is just gorgeous. I will use your services many more times. Thank you...!
Елена
I have placed an order with you more than once. I live in Russia, Moscow region, but I order delivery to Kyiv. Thank you for the excellent work!!! I hope to contact you again. It's a pleasure to cooperate with such companies!!!
Максим
For the administration's information, yesterday, 07.03.2013, I placed an order (№109223), payment was made by Visa card. Since I previously used your night delivery service, I expressed a desire in the order comment to receive the bouquet at 00:30 from March 7 to 8, since the site did not allow choosing this time, I checked the box for the range from 8:00 to 12:00 on 08.03.2013. To confirm the order, I called on 07.03.2013 at 15:31, a girl answered, during the conversation I emphasized the desired delivery time, to which I received a positive response. For more confidence, I asked about additional charges for night delivery, the answer was: "I will check now." Later, it turned out that you do not provide night delivery, and we agreed on 23:00 on 07.03.2013. The wait for the order was prolonged until 00:00, and I decided to clarify the reason for the delay.
At 00:19 on 08.03.2013, I had a conversation with your employee, which caused my bewilderment! She said in a rather "frivolous" manner that the order would be delivered "tomorrow," to my question "when?" the answer was during the day! Then your employee's argument boiled down to "well, you understand we have a ton of orders, so you're the fool..."
I hope I don't need to explain the absurdity of this situation, because:
1. It would not be difficult for me to buy a bouquet myself during the day!
2. Being a modern person, I do not have the opportunity to wait for the bouquet all day!
3. The ritual of presenting the bouquet upon my wife's awakening will not take place, so the meaning of the order is zero!
Please take action regarding the negligent attitude of your staff and inform me of the results by email! Perhaps the information I provided will help you retain clients (not me for sure!), until now I was satisfied with your work, very sorry!...
At 00:19 on 08.03.2013, I had a conversation with your employee, which caused my bewilderment! She said in a rather "frivolous" manner that the order would be delivered "tomorrow," to my question "when?" the answer was during the day! Then your employee's argument boiled down to "well, you understand we have a ton of orders, so you're the fool..."
I hope I don't need to explain the absurdity of this situation, because:
1. It would not be difficult for me to buy a bouquet myself during the day!
2. Being a modern person, I do not have the opportunity to wait for the bouquet all day!
3. The ritual of presenting the bouquet upon my wife's awakening will not take place, so the meaning of the order is zero!
Please take action regarding the negligent attitude of your staff and inform me of the results by email! Perhaps the information I provided will help you retain clients (not me for sure!), until now I was satisfied with your work, very sorry!...
UFL response
Hello, Maxim.
Indeed, your order specified night delivery time.
Unfortunately, the manager did not enter this information into the order, so the order was fulfilled on March 8 from 8 to 12. As compensation, we provide you with a promo code for a discount on your next order.
We apologize and hope for further cooperation.
Sincerely, UFL team
Тамара
Very bad. The flowers were supposed to be delivered from 07 to 08.00. At 8:40 the order was still not delivered. The manager replied that there was no connection with the drivers. Can't get through anymore. No one answers the calls.
UFL response
We apologize for the situation. Due to a very large number of orders, we were unable to make the delivery at the agreed time. The manager could not answer all your calls because the lines were busy, but did everything to get your order out for delivery as quickly as possible. As compensation, we offer you a 10% discount on your next order. We apologize once again.
Руслан Я.
Impeccable service. Bouquets and customer relations are top-notch, both couriers and online.
Thank you very much.
Thank you very much.
Александр
I helped a friend with ordering a bouquet to Kyiv. We discussed the order with the manager by mobile, paid at 8:00, at 9:30 the order was put into work. At 13:30, as agreed, the bouquet was handed to the recipient. Service is very high level. Special thanks to the florist (golden hands) who arranged the bouquet and the manager who explained all the details of the order process, from "A" to "Z". Thank you for your work.
Сергей
Thank you very much! The most important thing is that my loved one - my wife - is very happy with the arrangement, freshness, and beauty of the bouquet.
Азиз
Thank you for your work! The bouquet and delivery time really correspond to what is stated on the website! Now I am your loyal client, I will often use your services!
Надежда
Huge thanks for the quality order! Mom liked everything, even the courier! :)))
Юрий П.
They work very well, well done. I am satisfied with how everything is done!
Рустам
Thank you very much! I was very pleased with your organization and efficiency in everything! From the very beginning of the order to the notification of delivery to the recipient. Special thanks to your manager Elena from Kiev for help with placing the order! Happy upcoming New Year, I wish you prosperity and further development!
Александр
As always, everything is excellent, thank you very much! ))
Яна
Thank you VERY MUCH for the timely delivery of the most beautiful bouquet of colorful tulips (order №93537). Special thanks to Ekaterina for patience and endurance. Success and prosperity to you!
Катерина
Thank you very much for the urgent delivery and for the wonderful fresh flowers!!!
Василий
Thank you very much!!!! Orders are fulfilled on time. The quality of the flowers is excellent.
Юлия
I read the reviews, everyone is so happy. But I am not very satisfied. For the wedding anniversary, my husband was away, but I received a bouquet of flowers. Of course, it was nice. Delivered on time. But the good mood did not last long, the flowers turned out to be not fresh, torn, with black spots on the former petals. They were brought after lunch, by 10 p.m. they just wilted.
And the next morning the sight was just terrible. They couldn't even last a day. The flowers were not fresh... Of course, I told my husband everything was fine. By the way, this is not the first time. I just don't always want to write a review.
And the next morning the sight was just terrible. They couldn't even last a day. The flowers were not fresh... Of course, I told my husband everything was fine. By the way, this is not the first time. I just don't always want to write a review.
Марьяна
Thank you :-) I really liked the service. I ordered delivery for 10 a.m. Mom called at 10:10 with enthusiastic feedback. The bouquet, cake, fruits all were very much liked :-) thank you, we will use your service :-)
Inci
Great and reliable service! Thanks a lot!
LouGigi
Incredible thanks!! You helped my husband send me flowers for my birthday from the other side of the world and it was the best moment of my day) thank you for giving people a celebration. You are the best) success and many clients!
📍 Pickup · Kyiv
📍 Address:
Киев, Константиновская 56а
📞 Telephone:
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✉️ E-mail:
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Kyiv
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